If there is one thing that customer service professionals are reminded of during the holiday season it’s that it doesn’t matter if you’re in a store, on the phone, or online – no one likes to wait. This turns out to be particularly true when it comes to handling customer service inquiries on social media.…
Category: Use Cases
Why You Need to Stop Using Excel for Your Budgeting Process
For all the progress companies have made in adopting new technologies over the last quarter century, it is alarming to consider the number of companies still utilizing Microsoft Excel for data entry, calculation, reporting and forecasting. While revolutionary in 1985 when it debuted on the Apple Macintosh, it has largely become unable to support the…
How Utilizing On-Demand Data Services Can Save You Time and Money
In an era where people can get nearly anything they want with the click of a button, the nature of business – and how companies are acquiring the talent they need – is bound to change. What was once an employee-based model, where companies were expected to engage employees on a long-term basis, has instead…
Why Content Marketing Is Important For Your Business
To say that “content marketing” is a popular buzzword would be an understatement. Indeed, the term is being widely utilized – and has been for quite some time – by businesses, brands and individuals alike, across a variety of industries and sectors. While many of us likely have a general idea of what content marketing…